Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    Agile Practices and Its Benefits
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    • What are Agile Practices?
    • Benefits of Agile Practices
    • Why Agile Practices are Relevant to Customer Success Professionals
  • 03
    How to Develop Agile Practices
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    • Overview
    • How To Develop Agile Practices Step-by-Step
  • 04
    Do's And Don'ts
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    • Do's And Don'ts Of Agile Practices
  • 05
    Learning Checkpoint
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    • Learning Checkpoint
  • 06
    GROUP EXERCISE: Chocolate Game
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    • Chocolate Game
  • 07
    Wrap Up
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    • Wrap Up
  • 08
    Additional Resources
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    • Recommended Articles
    • Recommended Books
    • Recommended Media
    • Recommended Courses