Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Learner Workbook
    • Slide Handouts
    • Introduction
  • 02
    Lesson 1: Why Is Capacity Planning Hard?
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    • Why Is Capacity Planning Hard?
  • 03
    Lesson 2: Getting Onto The Front Foot
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    • Getting Onto The Front Foot
    • Learning Checkpoint
  • 04
    Lesson 3: Maximizing Your Impact
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    • Maximizing Your Impact
  • 05
    Lesson 4: Developing Your Own Plan
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    • Developing Your Own Plan
    • Learning Checkpoint
  • 06
    EXERCISE: Proactive Engagement Planning
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    • Exercise Instructions
    • Proactive Customer Engagement Planning Tool
  • 07
    Wrap Up
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    • Wrap Up
    • Reflect On Your Learning
    • Share Your Feedback
  • 08
    Bonus Resources
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    • Recommended Reading
    • Proactive Customer Engagement Planning Tool