In this course, we'll explore together one of the most important problems facing the business landscape today: "The People Problem". You'll learn the main factors that prohibit organizations from reaching their full potential.

In this course, we'll explore how you can tailor the Customer Success Competency Model to your own devices. You'll learn how to identify shortcomings in your organization as well as some ways to communicate them to your staff.

In this course, we'll explore how you can link the competencies you most value to your company mission and purpose. You'll learn how to define your core values in a way that inspires and directs your company mission.

In this course, we'll explore how you can use the power of the Customer Success Competency Model to empower your team's professional development. You'll learn how you can improve specific competencies and skills through an active development program.

In this course, we'll explore how you can transform your company's performance evaluations using a competency-based approach. You'll learn how to provide employees objectives and goals to improve upon while assessing their current performance.

In this course, we'll explore how you can use the power of the Customer Success Competency Model to identify and hire new talent for your organization. You'll learn how you can determine what skills are necessary for success in each position.

In this course, we'll explore how to channel the competency model to conduct performance evaluations in a more helpful manner. This course will focus on defining and assessing performance through rubric based evaluations.

In this course, we'll discuss what soft skills are and how you can accurately identify those within the members of your team. You'll learn how to further develop your team member's soft skills by creating a Soft Skills SuccessPLAN.

In this course, we'll explore the importance of continuous learning in your organization. We'll focus on what you can do to increase your employee's ability to continuously learn, and what learning looks like for your team.

In this course, we'll explore how you can conduct a skills gap analysis both for yourself and your team. You'll learn how to identify shortcomings in your organization as well as some ways to communicate them to your staff.

In this course, we'll explore together an important rubric you can use to evaluate and optimize your team! You'll learn all about the nine-box rubric and how its unique format can help you determine how to develop members of your organization.