Review this brief introductory course prior to starting the CS Foundations program with your team members.

This Facilitator Guide is designed to accompany the CCSM-101: Mastering Customer Success Key Concepts course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSM-102: Thinking Like A Customer course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the Establishing the Right Mindset for Onboarding course. It provides various resources to help managers facilitate an engaging, actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSM-108: Applying a Consultative Approach course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSM-110: Aligning & Managing Expectations course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSM-201: Setting SMARTer Objectives course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the Identifying and Communicating Customer Value courses. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSM-104: Building Account Success Plans course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSM-105: Driving Success Plan Execution course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSM-108: Managing Account Relationships course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSM-202: Maximizing Proactive Engagements course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-203, Assessing & Managing Customer Health course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-204: Identifying and Managing Risk course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSM-106: Delivering Impactful Business Reviews course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-206: Responding To Customer Feedback course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-209: Managing Retention & Driving Renewals course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-210: Increasing Upsells & Expansion course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.