In this course, we'll introduce you to the skills courses we have developed. These courses were designed to help you learn more about specific skill areas that are part of the Customer Success Competency Model.

In this course, we'll explore together an important skill you need to excel as a CSM - interpersonal skills. You'll learn why interpersonal skills are relevant to Customer Success and ways to improve your interpersonal skills.

In this course, we'll explore together an important skill you need to excel as a CSM - coaching and mentoring. You'll learn why coaching and mentoring is relevant to Customer Success and ways to improve your coaching and mentoring skills.

In this course, we'll explore together an important skill you need to excel as a CSM - Team Building. You'll learn why team building is relevant to Customer Success and ways to develop your team-building skills.

In this course, we'll explore an important skill for CSMs to master - growth mindset. You'll learn what a growth mindset is and how to apply a growth mindset to your role within Customer Success.

In this course, we'll discuss what conflict resolution entails, how it relates to Customer Success, and why it is beneficial to utilize in your current role. You'll also learn strategies and techniques for developing your conflict resolution skills.

In this course, we'll explore an important skill for CSMs to master - leadership.

In this course, we'll explore together a skill that is imperative to being a successful CSM - critical thinking. You'll learn how to relate critical thinking to Customer Success and understand how to further develop your critical thinking skills.

In this course, we'll explore together an important skill you need to excel as a CSM - storytelling. You'll learn why storytelling is relevant to Customer Success and ways to improve your storytelling so that you can be rockstar CSM.

In this course, we'll explore the concept of innovation. You'll learn how innovation is related to Customer Success and how to reap benefits from using innovation within your role.

In this course, we'll explore an important skill for CSMs to master - collaboration. You'll learn how to relate collaboration to Customer Success and understand how to further develop your collaboration skills within your role.

In this course, we'll discuss the skill of persuasion and influence. You'll learn how to utilize persuasion and influence in Customer Success and how to improve your skills to become more assertive with your peers and customers.

In this course, you'll learn about an important skill to master as a CSM - organization. You'll learn how to relate good organization to Customer Success and understand how to further develop your organizational skills within your role.

In this course, we'll explore an important skill for CSMs to master - writing. You'll learn how to organize and express your thoughts in a more effective way so that you can accomplish more in your role in Customer Success.

In this course, we'll explore an important skill for CSMs to master - public speaking. You'll learn why public speaking skills are relevant to Customer Success and ways to improve them.

In this course, we'll discuss an important skill for CSMs to master - presentation. You'll learn why presentation skills are important and will be introduced to strategies to help strengthen your presentation skills.

In this course, we'll discuss the skill of assertiveness. You'll learn why being assertive is relevant to Customer Success and ways to improve your ability to be assertive in conversations with customers and colleagues.

In this course, we'll explore an important skill for CSMs to master - analytical reasoning. You'll learn why analytical reasoning is relevant to Customer Success and ways to develop your analytical reasoning skills further.

In this course, we'll explore together an important skill for CSMs to master - expectation setting. You'll learn why clear expectation setting is critical for your role as a CSM and how it can help you achieve more for your customers.

In this course, we'll explore how to navigate difficult conversations. You'll learn why knowing how to have difficult conversations is relevant to Customer Success and ways to improve your skills so that you feel confident having tough conversations.

In this course, we'll explore why communication skills are critical for CSMs to develop. You'll learn how to utilize communication skills more effectively when working closely with others.

In this course, we'll explore together an important skill you need as a CSM - emotional intelligence. You'll learn why emotional intelligence is relevant to Customer Success and ways to improve your emotional intelligence.

In this course, we will explore an important skill - active listening. You'll learn how you can improve your relationships with managers, colleagues, and customers by utilizing active listening methods.