In this course, we'll introduce you to the skills courses we have developed. These courses were designed to help you learn more about specific skill areas that are part of the Customer Success Competency Model.

In this course, we'll explore together an important skill you need to excel as a CSM - Data Modeling. You'll learn why Data Modeling is relevant to Customer Success and ways to develop your data modeling skills so that you can be a World Class CSM.

In this course, we'll explore the art of agile practices. Agile practices will help you deliver to your customers in a more efficient manner. This high impact skill can transform your organization and make everyone happier.

In this course, we'll explore together an important skill for CSMs to master - strategic planning. You'll learn why it is important for CSMs to hone their strategic planning skills and how they can better develop them within their role.

In this course, we'll explore how you can design more optimal processes for your Customer Success team. Processes can often be the difference between success and failure in any given situation, so it is important to understand.

In this course, we'll explore how you can use the power of Sales to increase your power as a Customer Success Manager. Although sales departments are often separate from Customer Success, CSM's can harness sales strategy to harness revenue.

In this course, we'll explore how to practice and optimize Business Analysis in your own organization. Identifying and implementing changes are a key part of adapting to newfound conditions.

In this course, we'll explore together an important skill you need to excel as a CSM - User Experience Design. You'll learn why User Experience Design is relevant to Customer Success and ways to improve your User Experience Design skills.

In this course, we'll explore together an important skill you need to excel as a CSM - Customer Journey Mapping. You'll learn why customer journey mapping is relevant to Customer Success and ways to improve your skills in this area.

In this course, we'll explore together an important skill for CSMs to possess - account management. You'll learn the benefits of having strong account management skills within your CSM role as well as discuss ways to develop your skills in this area.

In this course, we'll explore together an important skill you need to excel as a CSM - Relationship Management. You'll learn why relationship management is relevant to Customer Success and ways to develop your relationship management skills.

In this course, we'll explore together an important skill you need to excel as a CSM - Systems Thinking. You'll learn why Systems Thinking is relevant to Customer Success and ways to develop your system thinking skills.

In this course, we'll explore together an important skill for CSMs to master - design thinking. You'll learn how design thinking relates to your role in Customer Success and how you can help to improve your skills in design thinking.

In this course, we'll explore together an important skill you need to excel as a CSM - problem solving and decision making. You'll learn why problem solving and decision making is relevant to Customer Success and ways to improve your skills.

In this course, we'll explore together an important skill you need to excel as a CSM - change management. You'll learn why change management is relevant to Customer Success and ways to improve your change management skills.

In this course, we'll explore an important skill for CSMs to master - project management. You'll learn how project management is related to Customer Success and what skills are necessary in order for you to improve your project management skills.

In this course, we'll explore an important skill to master as a CSM - time management. You'll learn the importance of honing your time management skills and how improving your time management can help you reach your goals as a CSM.