CCSM-209: Managing Retention and Driving Renewals v

If you’re making your customers successful, they’re likely to want to stick around. We’ll talk about how your ability to consistently demonstrate the value you’ve delivered is critical, and why the best renewals are the ones that happen organically.

CCSM-210: Increasing Upsells and Expansion v

We’ll discuss the customer motivations for spending more money with you, how to approach the upsell/expansion conversation and how to set appropriate expectations with your manager.

CCSM-404: Understanding Negotiation Fundamentals

Negotiation skills are critical to being a successful CSM. CSMs need to understand how to negotiate, whether it's for terms during a renewal discussion, or the scope of a project or deployment. Learn the basics of how to effectively negotiate.

CCSM-512: Connecting the Dots of Customer Success

Customer Success is core to any company's survival. It is a driver of value realization and acceleration. We'll discuss how to connect the dots between values and objectives to help you help your customers achieve their desired outcomes.