Regular customer engagement is one of the key tenets of Customer Success, but is often hard to achieve. Learn how to build an engagement strategy that is flexible enough to accommodate varying workloads and the unpredictable needs of customers.

The road to success is littered with problems that need solving and decisions that need making. Overcoming these obstacles is key to bringing value to customers. Explore how two powerful techniques - The IDEAL Framework and 5 Whys Technique can help.

Storytelling is part of human nature and is a valuable tool in business. Learn to use storytelling to place your customer front and center, and demonstrate how your product or service can help them accomplish their goals.

In this course we're going to cover how to leverage senior executives and focus on how a CSM can make the most of those relationships, the meetings that occur, and communicating effectively to get the support you need to accelerate time to value.

Vendors and customers start relationships with the best of intentions. Sometimes plans go awry and there’s an alignment crisis, a strained relationship and loss of trust. Learn how to get the relationship back on track and re-establish trust.

Outcome-based selling is a methodology for CSMs and Account Managers to expand accounts and drive net-new revenue without negatively affecting the relationship with the customer. Learn about the OBS methodology and principles behind the approach.

As a CSM, you are the critical translator between your customer and your organization. In this course, we help you understand how to gain a deeper understanding of customer requests, but also how to communicate these to your internal product team.

As CSMs, we can't force our clients to make users engage and adopt the product, or exploit the most powerful functions our product has to offer. What we do have is the ability to influence the many stakeholders we engage.

Customer Success is core to any company's survival. It is a driver of value realization and acceleration. We'll discuss how to connect the dots between values and objectives to help you help your customers achieve their desired outcomes.