Build the skills to confidently lead VBS training. This course equips facilitators with a structured guide, delivery tips, and proven techniques to drive engagement, reinforce learning, and ensure consistent, high-impact outcomes.

This Facilitator Guide is designed to accompany the CCSS-101: Thinking Like A Customer course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSS-102: Communicating Effectively as a Customer Support Specialist course. It provides resources to help managers facilitate a more engaging and actionable learning experience for team members.

This Facilitator Guide is designed to accompany the CCSS-103: Unlocking Customer Relationships Through Active Listening course. It provides resources to help managers facilitate a more engaging and actionable learning experience for team members.

This Facilitator Guide is designed to accompany the CCSS-104: Applying a Consultative Approach course. It provides resources to help managers facilitate a more engaging and actionable learning experience for team members.

This Facilitator Guide is designed to accompany the CCSS-105: Aligning & Managing Expectations course. It provides resources to help managers facilitate a more engaging and actionable learning experience for team members.

This Facilitator Guide is designed to accompany the CCSS-106: Handling Challenging Customers course. It provides resources to help managers facilitate a more engaging and actionable learning experience for team members.

This Facilitator Guide is designed to accompany the CCSS-107: Navigating Internal & External Escalations course. It provides resources to help managers facilitate a more engaging and actionable learning experience for team members.

This Facilitator Guide is designed to accompany the CCSS-108: Using Emotional Intelligence in Customer Conflict Resolution course. It provides resources to help managers facilitate a more engaging and actionable learning experience for team members.

This Facilitator Guide is designed to accompany the CCSS-109: Learning How to Say No course. It provides resources to help managers facilitate a more engaging and actionable learning experience for team members.

This Facilitator Guide is designed to accompany the CCSS-110: Problem Solving and Decision Making Part 1 course. It provides resources to help managers facilitate a more engaging and actionable learning experience for team members.

This Facilitator Guide is designed to accompany the CCSS-111: Problem Solving and Decision Making Part 2 course. It provides resources to help managers facilitate a more engaging and actionable learning experience for team members.

This Facilitator Guide is designed to accompany the CCSS-112: Identifying and Managing Risk course. It provides resources to help managers facilitate a more engaging and actionable learning experience for team members.