Welcome to the Management Essentials program! This course will introduce the key concepts of the program and outline the actions you should take to start your learning journey.

In this course, we will master techniques to discern and recruit top talent vital for building a high-performance team. You'll learn to identify personal and team strengths, develop effective hiring strategies, and conduct impactful interviews.

In this course, we explore outcomes in Customer Success, emphasizing both customer and employee satisfaction. You'll learn to track and achieve desired results, handle challenges, and align solutions to the needs of both customers and employees.

In this course, you'll learn strengths-based leadership to enhance team performance and morale. Discover how to identify and cultivate team strengths, apply practical strategies in management, and create development plans for continuous growth.

In this course, you'll learn to design compensation structures and upper-level jobs that enhance employee satisfaction and retention. Gain skills for effective communication with underperformers to improve team productivity and address challenges.

In this course, you will learn how to foster a productive workplace. Learn to appreciate employee motivations, empower autonomy, and engage through effective communication, enhancing team loyalty and performance.

In this course, you will master feedback and transformative coaching conversations to foster employee development and growth. You will learn to guide coaching discussions that encourage employees to explore their own solutions.

In this course, you will learn essential strategies for building a motivated and resilient team. Explore how psychological factors influence team success and how to cultivate strength and grit within your team to enhance their drive and resilience.

In this course, you'll learn to manage team performance through a mix of theory and practice, including structuring progress meetings and handling crucial conversations. You'll gain tools to assess performance, driving team success effectively.

In this course, you'll enhance your communication skills for various scenarios, including internal and executive interactions. Learn to master the communication cycle, organize impactful messages, run efficient meetings, and effectively engage execs.

In this course, you'll learn advanced time management strategies to boost your productivity as a manager. Discover how to prioritize tasks effectively, avoid common collaboration pitfalls, and ensure efficient team operations.

In this course, you'll learn to manage and reshape your team effectively, enhancing performance and building trust. Discover methods to assess team dynamics, restructure roles, and foster a positive work environment through improved collaboration.

In this course, you'll learn to lead your team through change using structured strategies for planning, execution, and communication. Gain tools to manage resistance, craft clear messages, and ensure team alignment.

Prepare for the Management Essentials Certification Exam by completing this assessment. The practice exam will help you identify areas that require further review.

Achieving the Management Essentials Certification will help you to gain a solid foundation on how to be a great manager with practical actions and tools that can be applied to both employees and external customers.