CCSM-110: Aligning and Managing Expectations - 2nd Edition

Expectation management and alignment is the key to ensuring that you consistently deliver customer success. In this course, you'll learn a variety of techniques to manage expectations both internally and with customers.

CCSM-111: Handling Challenging Customers - 2nd Edition

Customers come in a variety of shapes and sizes. In this course, you'll learn strategies to re-engage disengaged customers and how to work best with even your trickiest customers and the situations they present.