CCSM-102: Thinking Like A Customer - 2nd Edition

It's easy to say you're 'customer centric', but much harder to actually walk the walk. You'll learn what customer-first thinking looks like, and get some practical tactics that you can apply right away to increase your customer-centric thinking.

CCSM-104: Building Account Success Plans - 2nd Edition

Customer Success is a journey and the road to success is always under construction. Learn the benefits of a strategic approach to account planning and come away with the knowledge and skills to develop a Success Plan that delivers.

CCSM-110: Aligning and Managing Expectations - 2nd Edition

Expectation management and alignment is the key to ensuring that you consistently deliver customer success. In this course, you'll learn a variety of techniques to manage expectations both internally and with customers.

CCSM-111: Handling Challenging Customers - 2nd Edition

Customers come in a variety of shapes and sizes. In this course, you'll learn strategies to re-engage disengaged customers and how to work best with even your trickiest customers and the situations they present.

CCSM-204: Identifying and Managing Risk - 2nd Edition

We’ll share how to build a risk management process that holds all company departments accountable and decreases the probability of risk turning into churned revenue.

CCSM-210: Increasing Upsells and Expansion - 2nd Edition

We’ll discuss the customer motivations for spending more money with you, how to approach the upsell/expansion conversation and how to set appropriate expectations with your manager.