This Facilitator Guide is designed to accompany the CCSM-102: Thinking Like A Customer course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSM-104: Building Account Success Plans course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSM-110: Aligning & Managing Expectations course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSM-109: Navigating Internal/External Escalations course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Facilitator Guide is designed to accompany the CCSM-111: Handling Challenging Customers course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-204: Identifying and Managing Risk course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-210: Increasing Upsells & Expansion course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.