Manager Guide: Problem-Solving & Decision-Making Part 1
This Manager Guide is designed to accompany the CCSM-310: Problem-Solving & Decision-Making Part 1 course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.
Manager Guide: Problem-Solving & Decision-Making Part 2
This Manager Guide is designed to accompany the CCSM-311: Problem-Solving & Decision-Making Part 2 course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.
Manager Guide: Designing Your Success Engine
This Manager Guide is designed to accompany the CCSM-302: Designing Your Success Engine course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.
Manager Guide: Designing A Flexible Engagement Model
This Manager Guide is designed to accompany the CCSM-304: Designing A Flexible Engagement Model course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Aligning & Managing Expectations
This Facilitator Guide is designed to accompany the CCSM-110: Aligning & Managing Expectations course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Manager Guide: Unlocking Customer Relationships Through Active Listening
This Manager Guide is designed to accompany the CCSM-511: Unlocking Customer Relationships Through Active Listening course. It provides resources to help managers facilitate an engaging learning experience for individual learners on their team.
Manager Guide: Using Segmentation to Increase Efficiency
This Manager Guide is designed to accompany the CCSM-303: Using Segmentation to Increase Efficiency course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.
Manager Guide: Storytelling for Customer Success
This Manager Guide is designed to accompany the CCSM-401: Storytelling for Customer Success course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.
Manager Guide: Understanding the Art of Influence
This Manager Guide is designed to accompany the CCSM-507: Understanding the Art of Influence course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Learning From Churn
This Manager Guide is designed to accompany the CCSM-207: Learning From Churn course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.