CCSM-204: Identifying and Managing Risk - 2nd Edition
We’ll share how to build a risk management process that holds all company departments accountable and decreases the probability of risk turning into churned revenue.
CCSM-106: Delivering Impactful Business Reviews - 2nd Edition
You'll learn what a Business Review is and how to make your next one a success. You will learn the complete process step-by-step and will come away with the recipe for creating a Business Review that delivers value.
CCSM-209: Managing Retention and Driving Renewals - 2nd Edition
If you’re making your customers successful, they’re likely to want to stick around. We’ll talk about how your ability to consistently demonstrate the value you’ve delivered is critical, and why the best renewals are the ones that happen organically.
VBS-106: Reinforcing Value
In this course, you will gain insights into how to reinforce achieved value at critical customer milestones, as well as explore approaches to identify and communicate potential value during discussions.
Identifying and Communicating Customer Value Part 2
In this course, you will learn how to master the art of communicating value propositions effectively, calculate and present ROI, and address customer concerns and objections with confidence and empathy.
CCSM-207: Learning From Churn - 2nd Edition
We’ll explore some practical tools for better understanding a customer’s reasons for leaving and taking those learnings to prevent future churn. We’ll also give some tips on making the churn experience smooth and professional for the customer.