Facilitator Guide: Identifying and Managing Risk

This Manager Guide is designed to accompany the CCSM-204: Identifying and Managing Risk course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

Facilitator Guide: Delivering Impactful Business Reviews

This Facilitator Guide is designed to accompany the CCSM-106: Delivering Impactful Business Reviews course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

Facilitator Guide: Managing Retention & Driving Renewals

This Manager Guide is designed to accompany the CCSM-209: Managing Retention & Driving Renewals course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

Facilitator Guide: Reinforcing Value

This Manager Guide is designed to accompany the Identifying and Communicating Customer Value courses. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.

Identifying and Communicating Customer Value Facilitator Guide

This Facilitator guide accompanies the Identifying and Communicating Customer Value courses. It provides resources to help managers create a more engaging, actionable learning experience for individual learners on their team.

Facilitator Guide: Learning From Churn

This Manager Guide is designed to accompany the CCSM-207: Learning From Churn course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.