Elective Courses
Change Management for Customer Success Professionals
CSMs are change leaders, whether you embrace it or not. You are the face of your customers’ change; driving value-creating adoption, building user competencies and thinking about lifetime relationships. Begin building your change leadership capacity.
The Accidental Project Manager
CSMs live in a world of project management, even if we don’t call it that all the time. Learn how to better frame and manage expectations with customers and colleagues, and apply a project management methodology to your most important activities.