How can I move from a CSM hero role into a specialist role?
CSMM #11: Three leading CSM's discuss how they have successfully moved from a CSM ‘hero’ role into more of a specialized role.
How do I manage the change my customers are going through while they’re adopting my new product?
CSMM #9: Three leading CSM's discuss how to effectively manage change as customers adopt a new product.
How does active listening help improve my outcomes in a Customer Success role?
CSMM #8: Three leading CSM's discuss how active listening has helped them improve outcomes in their Customer Success roles.
How do I build authentic and productive relationships with my Sales colleagues?
CSMM #7: Three expert CSMs reveal how they build authentic and productive relationships with Sales colleagues.
When you start a new CSM job, what are some of the things you should focus on in the first few weeks?
CSMM #6: Three expert CSMs reveal what they believe are the most important things to focus on when starting a new CSM job.
What are the best practices for transitioning an account from one CSM to another?
CSMM #5: Three expert CSMs reveal their best practices for transitioning an account from one CSM to another.
What is the best way to build long-term trusted advisor relationships with my most important customers?
CSMM #4: Three expert CSMs reveal how they build long-term, trusted advisor relationships their most important customers.
How can I better understand and track progress towards my customers’ desired outcomes?
CSMM #3: Top CSMs reveal the questions that they use to uncover and understand their customers' desired outcomes.
What are the best ways to re-engage with a customer that has gone dark?
CSMM #2: Discover how leading CSMs approach the challenge of re-engaging with an important customer that has ‘gone dark’.
How should I segment my portfolio to improve efficiency and maximize impact?
CSMM #1: Discover how leading CSMs use segmentation to improve their personal efficiency and maximize the positive impact they have on their customer accounts.