Customer Success Competency Model: Introduction
Great Customer Success leaders are constantly trying to figure out ways to make their Customer Success programs better. In this course, we'll discuss the hidden dimension of CS performance improvement: focusing on the people.
Customer Success Competency Model: People And Teamwork
In this course, we'll explore the concept of people and teamwork and how it relates to Customer Success. You'll learn how to hire the right talent for your team and how to appropriately develop the talent you hire.
Customer Success Competency Model: Emotional Intelligence
In this course, we'll explore together an important skill you should foster in Customer Success - emotional intelligence. You'll learn the five pillars of emotional intelligence and how you can improve your emotional intelligence.
Customer Success Competency Model: Entrepreneurship & Strategy
In this course, we'll explore together the concept of entrepreneurship and strategy. You'll learn importance of business acumen in Customer Success and how you can utilize strategy and customer orientation to better anticipate customer needs.
Customer Success Competency Model: Drive
In this course, we'll explore together an important skill to master as a CSM - drive. You'll learn the components of drive and how it can help you excel within your role in Customer Success.
Customer Success Competency Model: Behaviors
In this course, we'll explore together an important aspect of Customer Success - behaviors. You'll learn how behaviors generally affect your interpersonal relationships with colleagues and customers.