CS Foundations Facilitator Guides
Facilitator Guide: Mastering Customer Success Key Concepts
This Facilitator Guide is designed to accompany the CCSM-101: Mastering Customer Success Key Concepts course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Thinking Like A Customer
This Facilitator Guide is designed to accompany the CCSM-102: Thinking Like A Customer course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Establishing the Right Mindset for Onboarding
This Facilitator Guide is designed to accompany the Establishing the Right Mindset for Onboarding course. It provides various resources to help managers facilitate an engaging, actionable learning experience for individual learners on their team.
Facilitator Guide: Applying a Consultative Approach
This Facilitator Guide is designed to accompany the CCSM-108: Applying a Consultative Approach course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Aligning & Managing Expectations
This Facilitator Guide is designed to accompany the CCSM-110: Aligning & Managing Expectations course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Setting SMARTer Objectives
This Facilitator Guide is designed to accompany the CCSM-201: Setting SMARTer Objectives course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Mastering the Success Plan Discovery Process
This Manager Guide is designed to accompany the Identifying and Communicating Customer Value courses. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Building Account Success Plans
This Facilitator Guide is designed to accompany the CCSM-104: Building Account Success Plans course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Driving Success Plan Execution
This Facilitator Guide is designed to accompany the CCSM-105: Driving Success Plan Execution course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Managing Account Relationships
This Facilitator Guide is designed to accompany the CCSM-108: Managing Account Relationships course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Maximizing Proactive Engagements
This Facilitator Guide is designed to accompany the CCSM-202: Maximizing Proactive Engagements course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Assessing and Managing Customer Health
This Manager Guide is designed to accompany the CCSM-203, Assessing & Managing Customer Health course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Identifying and Managing Risk
This Manager Guide is designed to accompany the CCSM-204: Identifying and Managing Risk course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Delivering Impactful Business Reviews
This Facilitator Guide is designed to accompany the CCSM-106: Delivering Impactful Business Reviews course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Navigating Customer Feedback
This Manager Guide is designed to accompany the CCSM-206: Responding To Customer Feedback course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Managing Retention & Driving Renewals
This Manager Guide is designed to accompany the CCSM-209: Managing Retention & Driving Renewals course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Increasing Upsells & Expansion
This Manager Guide is designed to accompany the CCSM-210: Increasing Upsells & Expansion course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.