CCSM Level 5 Manager Guides

Manager Guide: Working Effectively With Product Teams
This Manager Guide is designed to accompany the CCSM-501: Working Effectively with Product Teams course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

Manager Guide: Getting Started with Customer Education for the CSM
This Manager Guide is designed to accompany the CCSM-502: Getting Started with Customer Education course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

Manager Guide: Utilizing Effective Stakeholder Mapping for the CSM
This Manager Guide is designed to accompany the CCSM-503: Utilizing Effective Stakeholder Mapping course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

Manager Guide: Mastering the Success Plan Discovery Process
This Manager Guide is designed to accompany the CCSM-504: Mastering the Success Plan Discovery Process course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

Manager Guide: Working with Implementation Teams
This Manager Guide is designed to accompany the CCSM-505: Working with Implementation Teams course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

Manager Guide: Learning How to Say No
This Manager Guide is designed to accompany the CCSM-506: Learning How to Say No course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

Manager Guide: Understanding the Art of Influence
This Manager Guide is designed to accompany the CCSM-507: Understanding the Art of Influence course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

Manager Guide: Using Empathy in Customer Success
This Manager Guide is designed to accompany the CCSM-510: Using Empathy in Customer Success course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

Manager Guide: Unlocking Customer Relationships Through Active Listening
This Manager Guide is designed to accompany the CCSM-511: Unlocking Customer Relationships Through Active Listening course. It provides resources to help managers facilitate an engaging learning experience for individual learners on their team.

Manager Guide: Connecting the Dots to Customer Success
This Manager Guide is designed to accompany the CCSM-512: Connecting the Dots to Customer Success course. It provides resources to help managers facilitate an engaging learning experience for individual learners on their team.