This Manager Guide is designed to accompany the CCSM-401: Storytelling for Customer Success course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-402: Managing Time Efficiently as a CSM course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-403: Leading Effective Meetings course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-404: Understanding Negotiation Fundamentals course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-405: Utilizing NPS for Customer Success course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-406: Dealing with Customer Discontent course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-407: Communicating Effectively as a CSM course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-408: Using Microsoft Excel for Customer Success course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-409: Using Google Sheets for Customer Success course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

Executive support is critical to success. Learn about leveraging senior executives (your own and your customers’) to make the most out of those relationships and get the support you need to accelerate time to value.

This Manager Guide is designed to accompany the CCSM-411: Turning Around Ailing Accounts course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.

This Manager Guide is designed to accompany the CCSM-412: Adopting an Outcome-Based Selling Approach course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.