Facilitator Guide: Setting SMARTer Objectives
This Facilitator Guide is designed to accompany the CCSM-201: Setting SMARTer Objectives course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Maximizing Proactive Engagements
This Facilitator Guide is designed to accompany the CCSM-202: Maximizing Proactive Engagements course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Assessing and Managing Customer Health
This Manager Guide is designed to accompany the CCSM-203, Assessing & Managing Customer Health course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Identifying and Managing Risk
This Manager Guide is designed to accompany the CCSM-204: Identifying and Managing Risk course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Managing Bugs, Feature Requests & Workarounds
This Manager Guide is designed to accompany the CCSM-205: Managing Bugs, Feature Requests & Workarounds course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Navigating Customer Feedback
This Manager Guide is designed to accompany the CCSM-206: Responding To Customer Feedback course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Learning From Churn
This Manager Guide is designed to accompany the CCSM-207: Learning From Churn course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Creating & Managing Customer Advocacy
This Manager Guide is designed to accompany the CCSM-208: Creating & Managing Customer Advocacy course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Managing Retention & Driving Renewals
This Manager Guide is designed to accompany the CCSM-209: Managing Retention & Driving Renewals course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Increasing Upsells & Expansion
This Manager Guide is designed to accompany the CCSM-210: Increasing Upsells & Expansion course. It provides various resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Cultivating Key Internal Relationships
This Manager Module is designed to accompany the CCSM-211: Cultivating Key Internal Relationships course. It provides resources to help managers facilitate a more engaging and actionable learning experience for individual learners on their team.
Facilitator Guide: Aligning & Communicating Effectively with Sales
This Manager Guide is designed to accompany the CCSM-212: Aligning & Communicating Effectively with Sales course. It provides resources to help managers facilitate an engaging and actionable learning experience for individual learners on their team.