Learn how to apply the consultative approach to understanding and connecting business needs with your solution so you can deliver the outcomes your customer needs.

We’ll share how to build a risk management process that holds all company departments accountable and decreases the probability of risk turning into churned revenue.

As a CSM, it is important to build relationships within clients that help you expand your network and influence to help drive long-lasting impact. In this course, you will learn a strategic approach for identifying and mapping account stakeholders.

There are only so many hours in the day, so CSMs need to work smarter, not harder. Explore advanced capacity modelling and task-tracking techniques that will help identify high-impact improvement areas on which to focus your energy.

An important skill for understanding customer needs and desired outcomes is to go through a discovery process. In this course, you will learn how to gain a deeper understanding of your customer in order to build a success plan that delivers.

Storytelling is part of human nature and is a valuable tool in business. Learn to use storytelling to place your customer front and center, and demonstrate how your product or service can help them accomplish their goals.

Why do you need a customer education program? This course will explain the purpose and benefits of implementing a customer education program. It will show how to develop training materials to address the skill gaps that exist within customer groups.

You'll learn what a Business Review is and how to make your next one a success. You will learn the complete process step-by-step and will come away with the recipe for creating a Business Review that delivers value.

Building effective communication skills is paramount. Learn to write, speak and listen well, and recognize the appropriate way to communicate in various business contexts, and you’ll gain an advantage that will serve you well throughout your career.

Learn how to effectively visualize your model for engaging with your customer and its impact on your capacity. Learn how to visualize your current workload and capacity based on your customer contact and engagement model.

In this course, you will learn to identify and position the value of solutions for your customers, helping to build lasting relationships, drive revenue growth, and ensure customer satisfaction.

In this course, you will learn how to master the art of communicating value propositions effectively, calculate and present ROI, and address customer concerns and objections with confidence and empathy.