CCSM-506: Learning How to Say No

Knowing how to say ‘no’ is an important tool in your professional toolkit. In a situation where you have to decline, it is important to know both how and when to do so. In this course, you will learn how to say ‘no’ in a polite and effective way.

CCSM-511: Unlocking Customer Relationships through Active Listening

One of the best ways to understand our customers, their needs, and their desired outcomes is to practice active listening. In this course, we'll provide you with best practices and exercises to improve your ability to actively listen.

CCSM-111: Handling Challenging Customers - 2nd Edition

Customers come in a variety of shapes and sizes. In this course, you'll learn strategies to re-engage disengaged customers and how to work best with even your trickiest customers and the situations they present.

CCSM-109: Navigating Internal & External Escalations - 2nd Edition

How you address issues and handle expectations make a huge difference in how you’re perceived by your customers. Learn how you can take ownership of your customers in the right way, and navigate both internal and external escalations.